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Thursday, 14 November 2013

Top 15 Call Drivers for Billing

Posted on 04:43 by Unknown
Sorry for the lack of blog posts about Technical Support issues. Our technical account was (unfortunately) transferred to another BPO. Good thing we were given another account although it’s Customer Service/Billing. This is my first Customer Service account and so far, here are the issues that we normally handle: 1. Customer is asking “Why is my bill so high?” This requires a detailed explanation of the bill. On most case, the customers don’t have...
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Posted in Customer Service, Top Call Drivers | No comments

Sunday, 10 November 2013

“Fibr: Home’s Most Powerful Broadband”

Posted on 04:26 by Unknown
I saw the latest Fibr commercial and I thought of creating a character that is inspired by what Fibr can do. I will create a character named Fibr Packet that will have all these powers. If you were to create a character inspired by Fibr, what special skills would he have? If I were to create a character inspired by Fibr, I would create a character that could be a packet – the smallest data in the Internet world. In tech support for DSL connections,...
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Posted in Nuffnang Philippines, PLDT Fibr | No comments
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  • ▼  2013 (20)
    • ▼  November (2)
      • Top 15 Call Drivers for Billing
      • “Fibr: Home’s Most Powerful Broadband”
    • ►  June (12)
    • ►  May (5)
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