From August 2012 to January 2013, I handled the support for Samsung Australia. During that period, I’ve compiled the Top Call Drivers of our support. Here are the issues that Australian customers are calling about regarding their Samsung monitors, laptops and printers:
1. Monitor is not turning on
2. Wireless setup for printer
3. Print quality is poor (faded)
4. Customer calling about the repair status
5. Customer calling about the replacement status
6. Misrouted calls to HHP (hand-held phones)
7. Webcam is not working or has poor quality
8. Customer upgraded to Windows 8 and some features (FN keys) are not working
9. Customer unable to scan
10. Customer unable to print on a network printer (wired connection)
11. Customer can't connect to the Internet wireless
12. Video quality is poor when playing video on the Internet
13. External ODD is not reading the CDs, DVDs
14. Computer is not booting into Windows
15. Computer won't turn on
16. Customer can't charge the battery to 100%
17. Battery life is short. Usually less than 2 hours
18. Customer is refusing the Customer Induced Damage (CID) charges saying they didn't do anything with the unit
19. Customer saying the power adapter is not charging the laptop
20. Touchscreen feature of the slate PC is not working
21. Customer can't connect a TV/monitor to the laptop
22. Customer can't use the webcam on Skype
23. Customer needs the product key of the Microsoft Office
24. Customer did a BIOS update and the laptop no longer turns on
25. Setup wireless keyboard for the slate PC
26. Customer can't eject the CD from the CDROM Drive
27. Customer saying the image projected on their HD TV is smaller
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