Top 15 Call Drivers for Billing

Sorry for the lack of blog posts about Technical Support issues. Our technical account was (unfortunately) transferred to another BPO. Good thing we were given another account although it’s Customer Service/Billing. This is my first Customer Service account and so far, here are the issues that we normally handle: 1. Customer is asking “Why is my bill so high?” This requires a detailed explanation of the bill. On most case, the customers don’t have...

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“Fibr: Home’s Most Powerful Broadband”

I saw the latest Fibr commercial and I thought of creating a character that is inspired by what Fibr can do. I will create a character named Fibr Packet that will have all these powers. If you were to create a character inspired by Fibr, what special skills would he have? If I were to create a character inspired by Fibr, I would create a character that could be a packet – the smallest data in the Internet world. In tech support for DSL connections,...

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Firefox Released New Logo

Firefox, the best browse in the world, recently released their new logo, on their blog. Well, it’s pretty much the same logo but with enhancement on the details. Check out the following information regarding the new Firefox logo. See the difference? Technorati Tags: Firefox New Logo,Best Browser...

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Windows 8.1 Preview Now Available

You may now download the Windows 8.1 Preview from the Windows Store:  http://windows.microsoft.com/en-us/windows-8/preview?ocid=blprev_pr_wom Watch also the latest video for the Windows 8.1 Preview:   Yes! The Start Button has made a comeback! :) Technorati Tags: Windows 8.1 Preview,Available For Download...

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Every Tech Support's Wish

One of the wishes of a tech support agent like me is for customers to have a certificate saying they are capable of surfing the Internet. A certificate that can be obtained by passing a series of online tests and navigations. I wish that there is an organization that certifies customers and issues an Internet Diploma (with a serial number) before customers can call tech support. It would serve as a prerequisite prior to contacting tech support,...

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The Price of Technical Support

How much does technical support cost in the US? Here are some of the most popular technical support companies in the US that provides paid support for computer issues (software). I visited the Microsoft Answer Desk website and I can’t find an annual fee for technical support (unlimited). Can someone point it out for me? The cheapest technical support I found on the Internet is that of Virgin Digital Help (US) at $165 a year.   Microsoft Answer...

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Windows’ Top Call Drivers

Top Call Drivers are the usual calls we receive on a daily basis. Here are the Top Call Drivers for the Windows Department: Windows 7 computer doesn't wake up from sleep mode Copy of Windows is not genuine (can't activate windows) Can't connect to the Internet. IE giving runtime error or simply doesn’t open Virus and malware infection. Computer already have a virus Social Engineering (someone calling pretending to be from Microsoft) Windows Phone...

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