Top 15 Call Drivers for Billing

Sorry for the lack of blog posts about Technical Support issues. Our technical account was (unfortunately) transferred to another BPO. Good thing we were given another account although it’s Customer Service/Billing. This is my first Customer Service account and so far, here are the issues that we normally handle: 1. Customer is asking “Why is my bill so high?” This requires a detailed explanation of the bill. On most case, the customers don’t have...

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“Fibr: Home’s Most Powerful Broadband”

I saw the latest Fibr commercial and I thought of creating a character that is inspired by what Fibr can do. I will create a character named Fibr Packet that will have all these powers. If you were to create a character inspired by Fibr, what special skills would he have? If I were to create a character inspired by Fibr, I would create a character that could be a packet – the smallest data in the Internet world. In tech support for DSL connections,...

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Firefox Released New Logo

Firefox, the best browse in the world, recently released their new logo, on their blog. Well, it’s pretty much the same logo but with enhancement on the details. Check out the following information regarding the new Firefox logo. See the difference? Technorati Tags: Firefox New Logo,Best Browser...

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Windows 8.1 Preview Now Available

You may now download the Windows 8.1 Preview from the Windows Store:  http://windows.microsoft.com/en-us/windows-8/preview?ocid=blprev_pr_wom Watch also the latest video for the Windows 8.1 Preview:   Yes! The Start Button has made a comeback! :) Technorati Tags: Windows 8.1 Preview,Available For Download...

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Every Tech Support's Wish

One of the wishes of a tech support agent like me is for customers to have a certificate saying they are capable of surfing the Internet. A certificate that can be obtained by passing a series of online tests and navigations. I wish that there is an organization that certifies customers and issues an Internet Diploma (with a serial number) before customers can call tech support. It would serve as a prerequisite prior to contacting tech support,...

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The Price of Technical Support

How much does technical support cost in the US? Here are some of the most popular technical support companies in the US that provides paid support for computer issues (software). I visited the Microsoft Answer Desk website and I can’t find an annual fee for technical support (unlimited). Can someone point it out for me? The cheapest technical support I found on the Internet is that of Virgin Digital Help (US) at $165 a year.   Microsoft Answer...

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Windows’ Top Call Drivers

Top Call Drivers are the usual calls we receive on a daily basis. Here are the Top Call Drivers for the Windows Department: Windows 7 computer doesn't wake up from sleep mode Copy of Windows is not genuine (can't activate windows) Can't connect to the Internet. IE giving runtime error or simply doesn’t open Virus and malware infection. Computer already have a virus Social Engineering (someone calling pretending to be from Microsoft) Windows Phone...

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The Hassles of the Microsoft Account

Microsoft did an excellent job at confusing customers when they launched the Microsoft Account with Windows 8. Customers are calling because they can't login to their computers because of a password issue, which was brought about by their confusion with the Microsoft Account. The Windows Live ID is the old name of Microsoft Account. In earlier versions of Windows like XP and 7, when a customer logs in to their computer, they type in their password....

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More Windows 8.1 Pictures

Now that the release date of Windows 8.1 draws near, we are already seeing some pictures (screenshots) of Windows 8.1 and its new features. Here are some of those pictures: Do you noticed the newly added Start Menu? It’s the Windows 8 logo. SkyDrive’s new look in Windows 8.1 Some tiles are now even larger than the others. Technorati Tags: Windows 8.1,Start Button in Windows 8.1,Updates...

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Bloggers.com is Shutting Down

Blog directory website www.bloggers.com is shutting down on June 25, 2013. It’s a sad news for bloggers like me since this is one of those free directory sites wherein we could post our blog link. I do hope that the next company who’ll acquire that URL will continue what the website is known for. Here’s the official statement about the site’s closure. Technorati Tags: Bloggers.com,Shut Down,Closure,Bloggers...

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Email Clients for US Internet Service Providers

In the US, email clients are very important to customers. That's the reason why setting up an email client is one of the top call drivers here at Microsoft Answer Desk (Windows). Most of the time, their Internet Service Providers (ISP) provides an email address that ends with @ispname. In most cases also, customers are not using the web-based email service that comes with their ISP. Thus, the need to setup an email client is important. The leading...

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Adobe Photoshop Express

I am really loving Windows 8. It has tons of free apps that is available for download. One of those numerous apps is Adobe Photoshop Express. It’s a free (and simpler) version of the popular graphic software. It was available for smartphones before it became available for PC as well. There are more features that is available for the Adobe Photoshop Express but you have to purchase these additional features. Some of the features of Adobe Photoshop...

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Adobe’s Cloud Technology: Revel

I just recently discovered that Adobe, the company famous for Photoshop, also has it’s own cloud technology server – and it’s free. It’s called Revel – and it offers a storage space of up to 50 photos a month. Now you have an alternate to Dropbox or Photobucket. Revel is the cloud technology from Adobe. It’s very similar to Dropbox, SkyDrive or Google Drive.  It’s very easy to create and upload pictures on Adobe Revel. Like all the cloud...

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Virus On BitTorrent

This is one of the reasons why I don’t like the BitTorrent Client – it contains virus. I installed BitTorrent and as soon as it’s installed, the Microsoft Security Essentials detected a virus / adware. I installed uTorrent before but it didn’t give me such adware. That’s the reason why I choose uTorrent instead of BitTorrent. Technorati Tags: BitTorrent,uTorrent,Virus,Adware...

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Facebook versus Blogs

Photo taken from www.bloggingcage.com I have a lot of friends who are active on Facebook but they don't have a blog. I feel that they should really get a blog since they're always online and they always have something to say about every issue that's on TV and on the Web. I'm not saying that they discontinue using Facebook and course their thoughts on a blog. I would suggest that they post their thoughts on Facebook (and Twitter as well) through...

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The Windows 7 Control Panel Category View

One of the most common things that we do with a customer is asking them to go to Control Panel particularly on Device Manager to check the status of the Network Adapters. No Internet connection is one of our common Call Drivers. Sometimes, getting to Device Manager is a hassle specially to customers who are not familiar to changing from Category View to Large Icons. Don’t even try asking them to type the shortcut through Search programs and files...

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Windows 8.1 Official Launch

The rumored Windows Blue will be launched very soon. However, it will be officially called Windows 8.1 instead of Windows Blue. The Public Preview Edition will be release on June 26, 2013 on the Windows Store. However, this will have no support. Windows 8.1 is not merely a Service Pack (SP) – it is more than that. It aims to provide continuous updates for Windows customers to create a rich experience for the users. Julie-Larson Green, the one in-charge...

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10 Things I Like About Windows 8

I'm using Windows 8 since February 2013 and I love it. So far, it's the best Operating System from Microsoft. I already used Windows 95, Windows 98, Windows XP and Windows 7. There is a general impression that Windows 8 is complicated -- but the more you use it, the more you'll realize that it's not that different from Windows 7 (except faster). The Windows 8 that I'm using by the way is at the office. I'm fortunate that I have a Windows 7 computer...

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