Hi! My name is Elmer and I'm a tech support agent. I've been with the BPO Industry for more than 6 years now and I still have a lot to learn about being a tech support agent. I've worked for Alorica Philippines, Sykes Asia, Convergys, Sutherland Global Services, and Transcom Asia. I'm an average type of tech support agent and I don't consider myself as someone that is really technical. I'm not a Cisco certified agent nor Microsoft certified. I've...
